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Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 3 / No. 3 / Published : 2005-09

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Original Article :

Analysis and Improvement Efforts on Surgical Services and the Utilization of Surabaya Dr. Soetomo General Hospital Surgery Department Surgical Theatre Utilizing the Queue Model Theory

Analisis Pelayanan Pembedahan pada Penggunaan Kamar Bedah dengan Menggunakan Teori Antrian Serta Usaha Peningkatannya di Kamar Bedah Instalasi Bedah Pusat Rumah Sakit Umum Dr. Soetomo Surabaya

Author :

  1. Agung Prasmono --> Gedung Bedah Pusat Terpadu, RSU Dr.Soetomo, Jl. Dharmawangsa, Surabaya 60286,Indonesia
  2. Widodo J. Pudjirahardjo --> Bagian Administrasi Kesehatan Masyarakat FKM Universitas Airlangga, Jl. Mulyorejo Kampus C UNAIR, Surabaya, 60115, Indonesia / wjp1509@yahoo.com
  3. Edhy Listiyo --> Rumah Sakit Adi Husada Undaan, Surabaya

Abstract :

The Surgery Department of Dr. Soetomo General Hospital (DSGH) in Surabaya is the highest revenue maker and DSGH is a type A hospital for the eastern Indonesia referral destination. The purpose of this research was to study the lag- and service- time of the Operating Room (OR) using Queue Model Theory as an effort to optimize OR utilization. The first step was to obtain surgery patient cluster of May 2004. There were 548 people ready for operations and 456 had undergone surgery, leaving 92 postponed or cancelled patients. The second step was to count the lag-time frequency and service–time of 456 operated patients. The fourth step was to apply Queue Model Theory based on the standard time of total surgery hour (103,588 minutes = 1,726.46 hours) with 68.7% OR utility level (31.3% non-utilized).In conclusion, with a 5% margin of error, the utility level of OR can be improved to 42.08 hours/month, equal to 2,104 hours/day. The actual service-time was 40.4% and with a 5% margin of error, the actual servicetime can be improved to 56.6 hours/month or 2.8 hours/day.

Keyword :

Surgery Department, lag-time, service time, queue model theory,


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Archive Article

Cover Media Content

Volume : 3 / No. : 3 / Pub. : 2008-01
  1. Analysis And Improvement Efforts On Surgical Services And The Utilization Of Surabaya Dr. Soetomo General Hospital Surgery Department Surgical Theatre Utilizing The Queue Model Theory
  2. The Influence Of Midwives’ Need Fulfillment On The Quality Of Antenatal Care Service At Tulungagung Regency Public Health Centers
  3. The Effort Of Suspected Lung Tuberculosis Case Finding Through Phc Health Staff Performance Analysis (at The Polyclinic Of Jombang Regency Public Health Centers)
  4. A Market Analysis Of Obstetric Services As A Base Of Marketing Program Formulation At Surabaya Hajj General Hospital
  5. Economic Loss Of Toraja Community Due To Disability And Premature Death In South Sulawesi Province, Indonesia